Terms & Conditions

Last updated: January 2025

Welcome to Mojeeb. These Terms and Conditions ("Terms") govern your use of our AI-powered customer support platform and related services. By accessing or using Mojeeb, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

2. Service Description

Mojeeb provides an AI-powered customer support platform that includes:

• Automated customer support chat services
• Sentiment analysis and emotion detection
• Multi-channel support integration
• Analytics and reporting dashboard
• Human agent handoff capabilities
• Customizable chat widgets and interfaces

3. Account Registration

To use our services, you must:

• Provide accurate, current, and complete registration information
• Maintain and update your information to keep it accurate
• Safeguard your account credentials and accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use or security breach
• Be at least 18 years old or have legal capacity to enter into contracts

4. Acceptable Use Policy

You agree not to use our services to:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights of others
• Transmit harmful, offensive, or illegal content
• Engage in fraudulent or deceptive practices
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the service or servers
• Use the service for any unlawful or unauthorized purpose

5. Subscription and Payment

5.1 Plans and Pricing

We offer various subscription plans as detailed on our pricing page. Prices are subject to change with reasonable notice.

5.2 Billing

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law
• You authorize us to charge your payment method for all applicable fees
• Failed payments may result in service suspension or termination

5.3 Free Trial

If we offer a free trial, it will convert to a paid subscription unless cancelled before the trial period ends.

6. Intellectual Property

6.1 Our Property

All content, features, and functionality of Mojeeb, including but not limited to text, graphics, logos, and software, are owned by Mojeeb or its licensors and are protected by intellectual property laws.

6.2 Your Content

You retain ownership of content you submit through our services. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, process, and store your content as necessary to provide our services.

7. Data Processing

We process data in accordance with our Privacy Policy. You acknowledge that:

• Our AI may analyze conversation content to provide services
• Aggregated, anonymized data may be used to improve our services
• You have obtained necessary consents from your customers for data processing
• You comply with applicable data protection laws

8. Service Level Agreement

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our services are provided "AS IS" without warranties of any kind
• We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose
• We are not liable for indirect, incidental, special, or consequential damages
• Our total liability shall not exceed the amount paid by you in the twelve months preceding the claim

10. Indemnification

You agree to indemnify, defend, and hold harmless Mojeeb and its affiliates from any claims, losses, damages, liabilities, and expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any third-party rights
• Your content or data

11. Termination

11.1 By You

You may terminate your account at any time through your account settings or by contacting support.

11.2 By Us

We may suspend or terminate your account if you violate these Terms or for any other reason with notice.

11.3 Effect of Termination

Upon termination:

• Your access to the services will cease immediately
• We may delete your data after a reasonable retention period
• You remain liable for any outstanding fees
• Provisions that should survive termination will remain in effect

12. Modifications to Terms

We may modify these Terms at any time. We will notify you of material changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the modified Terms.

13. Governing Law and Disputes

These Terms are governed by the laws of the jurisdiction where Mojeeb is incorporated, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration, except where prohibited by law.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Mojeeb.

14.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect.

14.3 No Waiver

Our failure to enforce any provision does not constitute a waiver of that provision.

14.4 Assignment

You may not assign these Terms without our written consent. We may assign our rights and obligations without restriction.

15. Contact Information