Data Deletion Instructions

Last updated: July 2026

Your Right to Delete: Under GDPR and other data protection laws, you have the right to request deletion of your personal data. We respect this right and have made the process simple and straightforward.

At Mojeeb, we take your privacy seriously and respect your right to control your personal data. This page provides detailed instructions on how to request deletion of your data from our systems.

Types of Data Deletion

1. Account Deletion

Deleting your account will remove:

Your profile information (name, email, company details)
All conversation history and chat logs
Custom AI training data and configurations
Analytics and usage data associated with your account
Payment and billing information
All team member access and data
All connected platform integrations, including their stored access tokens

2. Partial Data Deletion

You can also request deletion of specific data without closing your account:

Individual conversation histories
Specific customer data
Analytics data from certain time periods
Training data for AI models
A single connected integration (by disconnecting it in your dashboard)

How to Request Data Deletion

Method 1: Self-Service (Recommended)

1Sign in to your account

Go to dashboard.mojeeb.app and log in with your credentials.

2Navigate to Settings

Click on your profile icon and select "Settings" from the dropdown menu.

3Go to Privacy & Data

Select the "Privacy & Data" tab in your settings panel.

4Choose deletion option

Select either "Delete Specific Data" or "Delete Account & All Data".

5Confirm your request

Follow the confirmation prompts. You may need to re-enter your password for security.

Method 2: Email Request

If you cannot access your account or prefer email communication, send your deletion request to:

Email: privacy@mojeeb.app

Subject: Data Deletion Request

Please include:

Your account email address
Company name (if applicable)
Type of deletion requested (full or partial)
Reason for deletion (optional)
Any specific data you want to retain (for partial deletion)

Method 3: Shopify — Uninstall the App

If you connected Mojeeb to a Shopify store, uninstalling the app is itself a complete deletion path for that integration:

1Uninstall from your Shopify admin

In your Shopify admin, go to Settings → Apps and sales channels, find Mojeeb, and select Uninstall. This immediately severs our access to your store.

2Automatic cleanup on our side

On receipt of Shopify's app-uninstall and shop/redact webhooks, we delete the stored connection record and the associated access token from our systems. No further action is needed from you.

Note on Shopify customer data: Mojeeb only ever accesses your product catalog (under the read_products permission scope) and never your customers, orders, or payment data. Catalog data is read live from Shopify at query time and is not copied into our systems. Because we hold no Shopify customer personal data at any point, Shopify's customers/data_request and customers/redact obligations are satisfied by construction — there is no such data for us to return or erase.

What Happens After You Request Deletion

Confirmation Email: You'll receive an email confirming your request within 24 hours.
Processing Period: We process deletion requests within 30 days as required by law.
Data Removal: Your data will be permanently deleted from our active systems.
Backup Retention: Data in backup systems may take up to 90 days to be fully purged.
Completion Notice: You'll receive confirmation when deletion is complete.

⚠️ Important: Data deletion is permanent and cannot be reversed. Please download any data you wish to keep before requesting deletion. Active subscriptions will be cancelled upon account deletion.

Automatic Deletion (No Request Needed)

Even if you take no action, we do not keep conversation data indefinitely. Conversation and message data is automatically deleted or irreversibly anonymized after a maximum of twelve (12) months. Full retention periods for each data type are set out in our Privacy Policy.

Data We Cannot Delete

Certain data may be retained even after your deletion request:

Legal Requirements: Data we're legally required to maintain (e.g., financial records for tax purposes)
Fraud Prevention: Limited data to prevent abuse and protect other users
Anonymized Data: Aggregated statistics that cannot identify you
Third-Party Data: Data held by integrated platforms in their own systems (must be deleted with that platform directly)

Data Export Before Deletion

Before deleting your data, you may want to export it for your records:

To export your data:

Go to Settings → Privacy & Data
Click "Export My Data"
Select the data types you want to export
Choose your preferred format (JSON, CSV, or PDF)
Click "Generate Export" and download the file

Third-Party Integrations

You can disconnect any integration at any time from Settings → Integrations in your Mojeeb dashboard. Disconnecting immediately revokes our access and deletes the stored access token for that platform.

Depending on which platforms you connected, you may also want to:

Shopify: uninstall the Mojeeb app from your Shopify admin (see Method 3 above)
WhatsApp Business / Meta / Instagram: remove Mojeeb's access from your Meta Business settings
Google Sheets / Calendar: revoke access from your Google Account's third-party access page
Request deletion of any data those platforms hold in their own systems, directly with them

Frequently Asked Questions

How long does deletion take?

We process requests within 30 days. Complete removal from all systems including backups may take up to 90 days.

Can I recover deleted data?

No, deletion is permanent. We recommend exporting your data before requesting deletion.

What about my team's data?

If you're an admin, deleting the account affects all team members. Individual team members can only delete their own personal data.

Will I receive a refund?

Refunds are handled according to our Terms of Service. Generally, no refunds are provided for partial billing periods.

Does uninstalling the Shopify app delete my Mojeeb account?

No. Uninstalling removes the Shopify connection and its stored token only. Your Mojeeb account and any other integrations remain active. To delete your whole account, use Method 1 or Method 2 above.

Need Help?

For assistance with data deletion:

📧 Email: privacy@mojeeb.app

📧 Support: support@mojeeb.app

🌐 Website: www.mojeeb.app

Go to Account Settings View Privacy Policy

Your Privacy Matters: We're committed to protecting your privacy and giving you control over your data. If you have any concerns or questions about data deletion, please don't hesitate to contact us.