Privacy Policy

Last updated: January 2025

At Mojeeb, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our AI-powered customer support platform.

1. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our services:

• Account Information: Name, email address, company name, and contact details when you create an account
• Conversation Data: Customer support conversations, chat messages, and interactions processed through our platform
• Usage Data: Information about how you use our services, including features accessed and time spent
• Technical Data: IP address, browser type, device information, and operating system
• Payment Information: Billing details and payment card information (processed securely through our payment providers)

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing and improving our AI customer support services
• Processing and responding to customer inquiries
• Analyzing sentiment and optimizing response quality
• Sending service updates, security alerts, and support messages
• Processing payments and managing subscriptions
• Complying with legal obligations and protecting our rights
• Improving our AI models and service performance

3. Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for all data transmissions
• Secure data storage with regular backups
• Access controls and authentication measures
• Regular security audits and vulnerability assessments
• Compliance with GDPR and other data protection regulations

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights, privacy, safety, or property
• With trusted service providers who assist in operating our platform (under strict confidentiality agreements)
• In connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When data is no longer needed, we securely delete or anonymize it. Specific retention periods may vary based on the type of data and legal requirements.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (View detailed instructions)
• Portability: Request your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation on how we use your information

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and improve our services. You can manage cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes through our platform or via email. Your continued use of our services after such notifications constitutes acceptance of the updated policy.

11. Contact Us